Duplicate membership payment – no response from support

Hello,I am posting here because unfortunately I have been unable to receive any response from JoomlaPlates support by email.I have a problem with a duplicate €39 membership payment caused, apparently, by different subscription information being shown on joomlaplates.de and joomlaplates.com.My first payment was made on July 18, 2026. On joomlaplates.de this payment appears correctly and the membership is shown as active from July 18, 2026 to July 18, 2027.However, when I later logged into joomlaplates.com, my membership was still shown as expired. For this reason I made a second payment of €39 on August 1, 2026.The .com account then showed a second membership period from August 1, 2026 to August 1, 2027.Therefore the two JoomlaPlates websites appear to contain different subscription histories for the same customer account, and this resulted in my paying twice for the same annual membership.I first contacted support by email on August 2, 2026, then sent a follow-up, and I have also contacted the German support address. I supplied both PayPal receipts, invoices and screenshots showing the different subscription histories.Unfortunately, I have still received no reply.I do not want to publish transaction IDs or personal billing information in a public forum, but I have all the documentation available.Could a JoomlaPlates administrator or staff member please look into this issue and contact me privately?I would simply like one of the two duplicate €39 payments to be refunded and the subscription information on my account to be clarified.Thank you.Giuseppe De Lorenzis
Username: lucertola