Money Back Guarantee

100% Money Back Guarantee

At JoomlaPLates we stand behind our product. All orders placed through the JoomlaPLates website are 100% protected by a 3 Day Money Back Guarantee! If the product does not work properly in your website (this means that it does not work as described in the product page and shown in our demo site), just let us know and if our support team can not solve the problem, we'll provide you with a full refund! If the problem is solved by our support team, the order is not refundable.
Also, if the problem is caused by existing javascript errors in your website, you are not eligible for a refund. In this case, you must solve the existing javascript errors before asking for support for our products as our products will not work on a website with existing errors.


Why can't I get my refund?

JoomlaPLates.com reserves the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-index.php?option=com_content&view=article&id=18 when new products are launched and then again ask for refund.

If you fall into one or more of the below, we're sorry: You are NOT eligible for Refund.


Where to request a refund?

Please submit your request below. Stay calm and we shall get back on your request within 48hrs on weekdays. If you submit your refund during the weekend, we'll get back to you at the earliest on Monday.


REQUEST A REFUND

Single License ( Download 1 Template only)

The "Single License Template" is dedicated to all customer that need only one Template for their business or private project. Therefore you have to select the Template and click the Paypal "Buy Now" button. After that, you get the template within the next 2 minutes to your email address that Paypal has set as default.

Your ordered Template comes with a single domain license. This means you can use it on one website domain. If you plan on using a template on more than one website or you are a Developer itīs seems to be better to join the Developer membership.

You can download your purchased template only 5 times and max. 1 year. After you reached this limit, you have to buy the template again!


Memberships ( Download all Templates)

During the membership you have access to all themes, monthly new releases, support and regular updates and you can use our themes on as many concurrent sites as your membership licenses allow.

However, you can change the themes of your current sites and use new ones at anytime.

You do not need to have an active membership to use the template furthermore. But you canīt access new templates or updates for current templates if your membership was cancelled.