Please post only question belong to the topic > pre sales. All support questions will be deleted.

Payment done but still no template available

goddionisio
Offline Topic Author
Fresh Boarder
Posts: 2
Thank you received: 0

Payment done but still no template available was created by goddionisio

Posted 8 years 10 months ago #16237

Hi, I just purchased the Template HELLO and payed with Paypal.
I do not get any "Template Download" links after logging in and under "Your Account"
Under "My Subscription" it says,... "Free membrship"
Paypal sent me a "Receipt for Your Payment to JoomlaPlates" so the payment should be ok.

ID paypal transaction: 5US705017H522430B

by goddionisio

Please Log in or Create an account to join the conversation.

joomlaplates
Offline
Moderator
Posts: 8859
Thank you received: 1740

Replied by joomlaplates on topic Payment done but still no template available

Posted 8 years 10 months ago #16240

Hi there,
we sent the template to the email address, that Paypal has set as default. Please look to your spamfolder.
Otherwise give us an alternate email address, where we can send the template again.

If you have purchased a single theme template you dont need to login into our site.

Dokumentation:
www.joomlaplates.de/dokumentation.html

by joomlaplates

Please Log in or Create an account to join the conversation.