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Access problem styles customizer

uechi
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Access problem styles customizer was created by uechi

Posted 9 years 3 months ago #6113

Hello,
Unable to access the menu
I have the following error message:

"Retrieving styles data failed!"

by uechi

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joomlaplates
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Replied by joomlaplates on topic Access problem styles customizer

Posted 9 years 3 months ago #6116

Hi there,
please more details. Which extensions are installed?
>> If "joomsocial" is installed please disable the joomsocial updater.
>> If Gantry was installed before, please remove all gantry related plugins and extensions

And please make sure that all files and template folder is writable.