how can I decrease the padding between logo and menu module positions. A snipplet of the space between the picture(logo) and the menu is attached. This is for the "Ultimate" template

flatlandinformatics.com/mk/index.php

If I don't get support can I get a refund on the template please?

Yes please mail us your transaction ID to get a refund

BTW: Watch the video, how to find the gap between the logo
www.joomlaplates.com/template-customizing

Add this code to your css/custom.css

#header-top-wrapper {
padding-bottom: 0;
}

We are committed to help you with any type of support query, however we can't provide extensive help in terms of customizations. In general customizations may look simple but you will require solid knowledge of web technologies and programming skills to do them or hire a professional who can do it for you.